“I purchased a Tivoli Model One from you last week and explained that I was hoping it would arrive to Auckland before my husbands birthday. On opening, we were both delighted to see that you had gone to the trouble of actually wrapping the Model One box with birthday paper….and ribbon! Thank you very much, the little extras in customer service go a long way, and is really appreciated.”

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“I want to say how much I admire the way you run your business. I like the way you personalise your descriptions, always testing the products against your own experience, and making suggestions on that basis. You clearly know the HiFi world from the inside, and you respond quickly to email questions with focussed and informed advice – and advice that always allows discretion of decision–making. Both my son and I have now benefitted from this advice and, saved considerable money as a consequence. Thank you for your service and congratulations on running a personable business in an age of detached corporate enterprise.”

Read more in-depth customer comments.

“The inclusion of the gZero6 SC (speaker cables), has just brought the whole system on song. I truly believe that these KLEI cables have been the most substantial upgrade for the money invested in our system! I feel all our components have come together at their full potential. As a whole, the KLEI cables have transformed our music with tremendous smooth detail, speed, tightness & space, not least improving the bass beyond what I thought was possible.”

“The NuPrime DAC10 does everything as promised, John.  I always like reading your descriptions of new products because they turn your personal experience into an enticingly seductive account of the sound pleasure to come for only a (comparatively) small expenditure. But what I like best is that these are no idle promises; what you describe is what we get.  The sound stage in particular is terrific, filling the middle between the speakers and the tonal quality is equally enhanced, notably in middle registers and with strings which is always a hard task. What I didn’t expect was the amazing improvement to the bass end — more clarity, more pronounced instrument timbre, more presence, more weight even! Great stuff.  Thanks for your suggestions and advice as always.”

“They (Sonus faber Pryma headphones) have arrived and just perfect…) I was able to set the equaliser to flat and wow the sound..)  Many thanks for the great service.”

“Popped the Dynavector (DV20XL2) in and was impressed by the definition. After a few hours playing I think that the really big difference is the separation of, well, everything. Not only channel separation but the three dimensionality increases multi-fold, each instrument has it’s own place in the room The bottom end is much more musical too. And it sounds so sweet! So thanks for the steer. I’m happy as Larry!

“I think the NuPrime ST-10 does everything as claimed, and in combination with the DAC-10 it’s obviously a formidable component.  Everything the DAC-10 began — extended soundstage, extended and enriched bass, more contoured and detailed sound — is simply augmented and consolidated. This power amp exercises an authority and control that I hadn’t experienced and I begin to see why the company stresses the effects of sound emerging from silence: with the right music it’s an awesome effect. There’s no question for me that the NuPrime combination is brilliant. So thanks again for all your wonderful descriptions and suggestions about products.”

“I got it (Well Tempered Amadeus turntable), and up and running. The result. Just beautiful. You were right about the TLC cartridge on this table. It is a great combo.”


“Just a quick e-mail to say thanks and how impressed with the Cambridge CXU from the CD reproduction side. Bright sounding with good depth picking up a lot more off our CDs  – a re-welcome to our whole new CD collection. Very impressed.

“To say the KLEI interconnects are quite remarkable, is nothing short of fact. I was expecting an improvement of some sort, but was not quite prepared for the magnitude of what was to come! Detail, speed, ambience & a total sense of space, around each individual instrument & voice. Notes that used to just end abruptly, now have an ambient trail of decay, as if you can sense the size of the room the instrument was recorded in. So thank you John, for your always sound & tested advice & guidance. Every comment & description you spoke of about these cables is spot on. Totally Stoked!”